Frequently Asked Questions
Everything you need to know about our curated wine selection and delivery.
How do you ensure the quality of the wine during shipping?
All our bottles are stored in a temperature-controlled environment and shipped in specialized, shock-absorbent packaging to maintain optimal cellar conditions during transit.
Do I need to be present to receive my wine delivery?
Yes, an adult aged 21 or older must be present to sign for the delivery. Our couriers are legally required to verify identification before releasing the package.
What is your return policy for corked or spoiled wine?
If you believe a bottle is flawed or corked, please contact us within 30 days of purchase. We offer a full refund or exchange for any bottle that does not meet our strict quality standards.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days depending on your location. We also offer expedited overnight shipping if you need your selection for a specific event.
Can I track the temperature of my shipment?
For rare and high-value vintages, we offer premium shipping options that include temperature-monitoring sensors to ensure the wine never exceeds safe thermal limits.
Do you offer international shipping?
Currently, we ship to most states within the US where direct-to-consumer wine shipping is legally permitted. Please check our shipping page for a list of restricted states.